The support that turns a prescription into a sustainable pathway.
Between the therapeutic indication and the continuity of treatment there are appointments, procedures, information, check-ups and practical problems. A Patient Support Program serves to make these steps simpler for the patient.
The point is not adding assistance. It is preventing the pathway from breaking down where it could have been supported.
Therapy does not take place only during the visit.
The patient has to understand what to do, know whom to turn to, keep to times and appointments, manage procedures and check-ups, coordinate with the centre and maintain continuity over time.
In chronic, rare or complex conditions, even an apparently organisational problem can become a concrete obstacle: an unbooked appointment, a forgotten deadline, a contact that is hard to find or a doubt left unanswered.
The Patient Support Program builds an organised service around these steps, with defined activities, qualified staff, procedures, traceability and management of the cases foreseen by the programme.
Merqurio designs and manages modular programmes, adapted to the condition, the treatment and the identified need.
Welcome into the programme, presentation of the available services, collection of the necessary information and explanation of how the pathway works.
Support in planning appointments, check-ups, activities foreseen by the programme and their deadlines, with reminders and verification that scheduling has taken place.
A telephone or digital point of contact for organisational information, guidance to services and management of the requests included in the programme.
Guidance on the foreseen pathway, the centres involved, the organisational steps and the necessary documentation.
Scheduled contacts to recall activities, appointments or relevant moments of the pathway, according to the approved procedures.
Structured collection of the information foreseen by the project and monitoring of participation continuity, with management of the defined escalations.
Procedures and training to correctly recognise and transfer any safety reports arising during the contacts.
Merqurio integrates contact centre, trained staff, CRM platforms, agenda, messaging, helpdesk, medical procedures, pharmacovigilance, privacy and reporting.
The programme is built around the specific need: not an identical model for every condition, but a set of modules that can be activated according to the pathway and the activities that are genuinely useful.
