Medical Affairs Support

Medical information, pharmacovigilance, complaints, Dear Doctor Letters, medical writing, literature screening: these are sensitive, often regulated activities, where a process error becomes a compliance risk. Outsourcing them requires a partner that guarantees procedures, clear responsibilities and operational continuity — not a mere executor.

The need is not only to have the activity performed, but to be able to govern it: knowing who does what, in what timeframes, with what traceability, and being able to demonstrate it. The value lies not in the single activity, but in the quality and governability of the process.

What Merqurio does

Merqurio supports medical functions with structured, traceable services that integrate into the client's processes.

Medical Information — management of medical-scientific information requests, including eMedical and complaint handling.
Pharmacovigilance — collection, management and reporting of adverse event reports, in compliance with obligations.
Dear Doctor Letter — urgent safety communications, managed with process and traceability.
Literature Screening — systematic monitoring of the scientific literature.
Medical Writing — production of medical-scientific content with rigor and compliance.
KOL, Advisory Board & Medical Events — relationships with opinion leaders and management of scientific events.
eMSL / Remote Medical Science Liaison — the MSL figure, also in remote mode.

When it helps

You need to scale the medical workload

Absorb peaks without improvising and without exposing the company to operational risks.

You want to oversee sensitive activities while keeping control

Procedures, clear responsibilities, reporting and continuity.

You need demonstrable compliance

Every activity traced and governable, not just executed.

You want a partner, not just a supplier

Operational continuity and integration into your processes.

Medical Information Service Pharmacovigilance Literature Screening KOL, Advisory Board & Medical Events eMSL / Remote Medical Science Liaison Dear Doctor Letter (DDL) Medical Writing

With Medical Affairs Support we provide services and processes to help the client manage sensitive activities with greater control, continuity and scalability. The value lies not only in delivering the single activity, but in the quality of the process and its governability.

Assets

Merqurio oversees sensitive medical activities while maintaining control, rigor and continuity. The value is not the delivery of the single activity, but the quality of the process and its governability.

Over the last 10 years Merqurio has undergone more than 50 audits by client companies, which positively assessed the quality of the services and of the system. IT security processes are ISO 27001 certified; the quality management system is ISO 9001 certified. Added to this are a consolidated medical direction and pharmacovigilance structure and an in-house medical-scientific editorial team.

MEDICAL AFFAIRS SUPPORT